General conditions

These General Terms and Conditions regulate the use of the website jamonibericodebellota.com, owned by ALZAYT EXPORT SL, located at Eduardo Boscá 19, 2-546023 – Valencia, email info@jamonibericodebellota.com and telephone 640627751 with CIF B98925928.

Any order placed on jamonibericodebellota.com necessarily implies, as an essential, determining, and indispensable condition, the unreserved acceptance by the Client of the General Conditions of Use in force on the day the corresponding order is carried out. Furthermore, the Client acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their knowledge.

Users

In order to purchase any of the products shown on jamonibericodebellota.com, the user must be legally capable in accordance with the Spanish Legal System.

Purchase Procedure

Choose: you choose the desired product, click on it, and you will see a detailed description of it. From the product page itself, it can be added to the shopping cart.

Purchase: once in the cart, you will have to follow the established steps for the confirmation of the purchase and provide the required data.

Confirmation: once you have identified yourself, all that remains is to confirm the order.

At the end of your order, an email will be sent to you confirming the receipt of it, specifying all the details of the order. If you observe an error in the indicated address or in any other point of the order, you must immediately notify info@jamonibericodebellota.com to proceed with the correction of the error.

Prices

The prices published on jamonibericodebellota.com are in Euros and are valid except for typographical errors.

Through the website jamonibericodebellota.com, you can consult the rates in force at any time, which include VAT and are specified for each of the products.

Payment Methods

Payment will be made through any of the following means:

Transfer: If you choose payment by bank transfer at the end of the purchase process, the account number to which the transfer must be made will be specified, as well as a reference number that must be specified at the time of the transfer (Order Number). Once your payment is confirmed, we will proceed to ship your order. This procedure may cause your order to take 2 more days to arrive.

Credit or debit card purchases: the user must provide the name of the cardholder, the number, the expiration date, and the CVV. All information will be processed through the ING DIRECT bank POS.

Payment with PayPal: PayPal allows consumers with an email address to send payments online safely, conveniently, and cost-effectively. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. For more information you can visit the PayPal website: www.paypal.com

Shipping

The purchased products will be delivered to the person and at the address indicated in the order within a maximum period of 48/72 HOURS. Shipping costs will be specified at the time of purchase.

Right of Withdrawal

The user may revoke the purchase or withdraw from the contract within 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax, or email). You also have the option to complete and send the model withdrawal form or any other unequivocal statement via info@jamonibericodebellota.com. If you use this option, we will communicate to you without delay, on a durable medium, the receipt of said withdrawal.

If the cause of the return is that the returned item is defective or does not correspond to what was requested in the order, jamonibericodebellota.com will bear the costs of the return and new shipment.

If the reason for the return is that the order does not satisfy you:

We will refund the amount, including delivery costs (except for delivery costs if you have chosen an option other than ordinary delivery, in which case only the costs assigned by the website for ordinary delivery will be returned) without any undue delay.

  • The return will be made, at the latest, within 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
  • You must assume the direct cost of returning the goods.
  • The refund will be made using the same means of payment that was used in the initial transaction, unless you have expressly provided otherwise, and provided that it does not involve additional costs.
  • The company reserves the right to withhold the refund until the goods have been received, or until you have presented proof of their return, depending on which condition is met first.

Breakage and Loss

In case of breakage or loss, the company reserves the right to refund the client for the affected units or proceed with a new shipment.

Consumer Affairs

You can file a claim form with consumer affairs. You can download the form at the following link, fill it out and send it to us by email at info@jamonibericodebellota.com.

Communications

In the event that the user wants to make any type of query or claim, they must address ALZAYT EXPORT SL, located at Eduardo Boscá 19, 2-546023 – Valencia, email info@jamonibericodebellota.com and telephone 640627751.

Applicable Law and Jurisdiction

This purchase system is subject to the legislation in force in Spain (Civil Code, Commercial Code, Law 7/1996, of January 15, on the regulation of retail trade, Law 7/1998, on General Contracting Conditions, Law 26/1984, General for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, relative to telephone and electronic contracting with general conditions and Law 34/2002, of Services of the Information Society and Electronic Commerce).

In accordance with Law 34/2002 of July 11, the contract will be presumed to be concluded at the seller’s address (Spain) when it involves entrepreneurs or professionals, and at the place of their habitual residence in the case of CONSUMERS. If there are disagreements that could arise as a consequence of this contractual relationship and they cannot be resolved amicably, they will be submitted to the Courts considered competent in each case.

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